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Order Management Systems (OMS) are software applications that manage sales order management. An OMS application typically manages (or touches) processes that involve order entry, customer credit validation, item inquiry, pricing, promotions, inventory allocation, invoice generation, and creation of sales history. These systems are often highly complex because they support all of the sales rules that are at the heart of a company’s competitive position in the market place.
Networked order management systems are different from order management systems and there is confusion about this difference. A networked order management system manages the assignment of orders across a network of multiple distribution points to ensure that logistics expenses are optimized based on a customer-specific hierarchy of inventory allocation rules. Networked order management systems do not replace the need for an order management system however some OMS applications can provide basic distribution network allocation capabilities.
An order management system is typically deployed as part of a DMS, MRP or ERP enterprise application because it is the sales engine that needs to be integrated to the company’s inventory, procurement and financial accounting systems. Some companies have deployed best of breed OMS applications that interact with other best of breed applications that manage other core business functions. Either way, the OMS is most likely the most complicated and functionally rich application that a company will implement because it impacts all aspects of how customers are serviced.
MWPVL International understands the unique complexities associated with different vertical markets and industries because we have worked with many companies to manage the important details that translate into their OMS competitive advantage. MWPVL International has also cultivated a deep understanding of the software market to ensure that our clients have an understanding of which OMS applications are most suitable to their size of business, industry and market vertical.
MWPVL International works with suppliers, customers and business partners to provide trusted experience in helping companies with the following types of questions:
- Which OMS software application is best suited for our company, size of business, transaction volumes, preferred computing platform and financial budget?
- Should we deploy a best of breed order management system or should we acquire an OMS within an integrated ERP or MRP or DMS system?
- What are the features and functions that we should expect from an OMS application? How can we avoid making extensive customizations of an OMS application? What differences do the different technologies have and why are they important?
- What are the main differences between the OMS solutions available within the existing market place and which vendors should our company evaluate based on our operating profile and industry requirements?
- Is there a structured process that we should follow when selecting an OMS application to ensure that we have done the appropriate due diligence to protect our company’s interests?
MWPVL International Inc. provides strictly unbiased advice and trusted experience in helping companies through the following efforts:
- Developing the business case and financial justification for an OMS application
- OMS requirements definition and RFP development
- Development of structured software demonstration scripts
- Vendor/solution evaluation and selection
- Software negotiation and acquisition
- Developing the project budget, plan, schedule, internal and external resource requirements for deployment
- Project Management
- Software implementation
- Ongoing support
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